Return & Refund Policy

At Private Tech Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully.

Return Eligibility

You may request a return if:

  • The product is damaged during delivery.
  • You received the wrong item.
  • The product has a manufacturing defect.
  • The item is unused, unopened, and in its original packaging.
  • The return request is made within 7 days of receiving your order.

To qualify for a return, the product must include all original accessories, manuals, warranty cards, invoices, and packaging.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse, negligence, or accidental damage.
  • Items with missing accessories or original packaging.
  • Products showing signs of use or physical damage caused after delivery.
  • Software, digital products, gift cards, or downloadable items.
  • Clearance, promotional, or final-sale items (unless defective).

How to Request a Return

To initiate a return:

  1. Contact our customer support within 7 days of delivery.
  2. Provide your order number and reason for the return.
  3. Attach clear photos or videos if the item is damaged or incorrect.
  4. Our support team will review your request and provide return instructions.

Returns sent without prior approval may not be accepted.

Refund Process

Once we receive and inspect your returned item:

  • You will be notified of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5–10 business days.
  • Refunds will be issued through the original payment method whenever possible.

Processing times may vary depending on your bank or payment provider.

Exchange Policy

We offer product exchanges for:

  • Damaged products
  • Defective items
  • Incorrect items received

Exchanges are subject to product availability. If the requested item is unavailable, you may choose a refund or an alternative product of equal value.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

  • Notify us within 24–48 hours of delivery.
  • Share your order number along with photos or videos of the product and packaging.
  • We will investigate the issue and arrange a replacement, exchange, or refund where applicable.

Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective item), Private Tech Store will cover the return shipping costs.
  • If the return is for any other approved reason, the customer may be responsible for the return shipping charges.

Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests may no longer be accepted. However, you may still request a return after delivery if your order meets the return eligibility criteria.

Refund Exceptions

Refunds may be refused if:

  • The returned item does not meet the return conditions.
  • The product is returned in a used or damaged condition.
  • Required accessories, documentation, or packaging are missing.
  • The return request is submitted after the eligible return period.